Plusnet Launches Plusnet Pro
Released on: June 03, 2011, 3:48 am
Internet & Online
Plusnet has launched a new, additional bolt-on to its
broadband packages called Plusnet Pro.
Plusnet Pro is now available to customers as a bolt-on to both Plusnet Value and
Plusnet Extra broadband package for an additional £5
Plusnet Pro is a traffic prioritisation service perfect for gamers and home workers
who want to make the best of their broadband experience. With Plusnet Pro, the
user's traffic is prioritised and maintains stable and reliable broadband at full
speed across the entire day.
Having a prioritisation service means customers are guaranteed lower latency, so no
matter how busy the network gets there will be no slowdown to their service, meaning
customers can still experience uninterrupted downloads.
This is beneficial to those who game in real-time, utilise services such as Team
Speak and interact with other players on-line using a fast broadband connection. Home workers using a company's
Virtual Private Network (VPN) can benefit from video conferencing with such services
gaining precedence over the network.
This product development is unique to Plusnet and underlines the importance the ISP
has always given to traffic management. Since 2007, Plusnet has carried detailed
information on traffic management on its website. Following the recent
call-to-action from the Broadband Stakeholder Group, Plusnet has committed to early
adoption of the Key Facts Indicator and made this available to customers in April
Jamie Ford, CEO of Plusnet said: "Just like paying a little extra to do a fast
check-in at the airport, Plusnet Pro is for users who want to ensure the best
possible high performance internet experience even at busy times.
With Fibre not yet available in many areas of the country this is the best service
accessible to all the market to ensure lower latency and that you get the fastest
speeds available to you regardless of when you're online.
"Prioritising service isn't simply about managing capacity at peak times, it is
also about experience. All of our products offer a prioritised VoIP service so that
facilities such as Skype and FaceTime run smoothly in the home - even when someone
else in the house starts web browsing or streaming a TV show. As a Pro customer you
will get this further prioritisation which really benefits when gaming or when using
Back in 1997 Plusnet was born. Its plan was simple - to think and act differently
from other providers and save its customers money. That's not changed since the day
it launched. More than a decade later, the company is still providing great value
broadband and phone from its HQ in Yorkshire. In fact, Plusnet guarantees it "won't be beat" on price for standalone broadband.
Of course, just being great value is only part of the deal. Supporting customers'
service is just as important to the company. Its telephone and online support
provide loads of help right around the clock.
Plusnet customers and industry professionals think the company supports them so well
they've been given a stack of awards to prove it. Plusnet was especially proud to
have won "Best Consumer Customer Service" at the 2010 ISPAs and "Best Overall
Customer Satisfaction" in the 2011 uSwitch Broadband Satisfaction Survey
Plusnet have always taken pride in having a great relationship with its customers
and thinks it's only fair to talk openly and honestly with them. The company helps
fix problems and talk about pretty much anything related to broadband over on its
Community site, blogs and forums. Plusnet customers also get generous rewards for
telling their friends about the company.
For further information, please contact:
Head of PR
2 Tenter Street
0870 705 8055
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